FAQ


What is VAT?

Value Added Tax. The rate of VAT is set by the UK Government and is currently 20%, therefore all goods purchased from us by an EU individual include this.

Do I have to pay VAT?

If you are ordering from The Channel Islands, which are VAT exempt, you do not need to pay the VAT. In order for our website to deduct the VAT automatically from your order we ask you to select Jersey or Guernsey as your Country when entering your delivery address at the checkout.

All goods shipped within the EU are liable for VAT unless you are registered for VAT and have a current EU VAT registration number (excluding England, Scotland, Wales and Northern Ireland).

If you are outside the EU you are also exempt from paying UK VAT. In these instances we suggest you contact us before placing an order.

As a VAT registered company in the EU, how do I place an order exempt from VAT?

Please email us your company details including contact and business names, registered address and VAT registration number. We will check these for validity and then contact you so we can progress with your order.

What should I do if I have searched your website but been unable to find the product I am looking for?

Our website is continually expanding, we are adding and updating products and stock quantities daily. If you can't find what you need please contact us, the chances are we have it in stock but it hasn't made it onto the website yet or we are able to get it from one of our many international suppliers on special order.

What payment methods do you accept?

Payment on our website can be made via PayPal or with a valid credit or debit card. American Express is not excepted.

Where do you ship to?

We ship internationally. If you cannot find your country listed at the checkout please contact us for shipping costs and delivery times.

How long will it take for my order to arrive?

We aim to get your order to you as soon as possible. All order placed before 2pm will be dispatched the same day however delivery time will depending on the service you selected at the checkout and your location. Note that if placed on a Friday, Special Delivery 9am and Special Delivery Next Day orders will be delivered on Monday unless the Saturday option is selected.

If your order qualifies for free shipping it will be shipped using a one or two day service depending on your delivery address.

If you need parts in a hurry and the 2pm order deadline has passed we suggest you contact us via telephone on 0151 691 0006 as we may still be able to dispatch that day.

We use leading carriers including Interlink, DPD and Royal Mail to ship your orders and although we are confident that they will deliver promptly we cannot be held responsible for any delays in their scheduled deliveries.

Can I track my order?

If you selected a shipping service with tracking at checkout, such as First Class Recorded or Interlink Courier, your tracking reference number will be shown on your order shipped email. All orders that qualify for free UK delivery will be shipped using a tracked service.

What are your operating hours?

We are open, and dispatch orders, Monday to Friday from 9:30am to 5:30pm excluding Bank Holidays. We are also open on Saturdays but hours vary.

What do I do if I want to return an item?

We want you to be happy with your purchase. If you are not, your customer rights under the Distance Selling Regulations entitle you to request a refund or exchange. If you opt for a refund it must be made to the card that was used to purchase the item and will include the outbound delivery charge but not the return cost, unless the item is faulty.

Returns must be shipped to the address below along with the sales invoice or delivery note. We suggest that returns are sent using a signed for service for your protection. Please state whether you would like a refund or exchange and include contact details.

Unwanted items, unless faulty, should be returned in a re-saleable condition. We expect this to mean you've kept the original packaging and labels, and that the item is undamaged and unused.

Returns Department
N&C Jet Ski Ltd
The Workshop
Virginia Road
New Brighton
Wallasey
CH45 2LH

If you have a query regarding a return please contact us.