FAQ


What is VAT?

Value Added Tax. The rate of VAT is set by the UK Government and is currently 20%, therefore all goods purchased from us by UK and EU individuals include this.

Do I have to pay VAT?

Customer buying from within the UK and EU will be charged prices inclusive of VAT. If you are buying from within the EU and have a valid EU VAT number please enter it when prompted at the checkout, the website will then deduct the VAT automatically. Please note all VAT numbers will be checked and fraudulent VAT claims will be reported.

International customers buying from outside the EU and customers buying from the Channel Islands are exempt from paying VAT. In these cases the sales total will be automatically adjusted at the checkout after the delivery address has been entered.

What should I do if I have searched your website but been unable to find the product I am looking for?

Our website is continually expanding. We are adding and updating products regularly so if you can't find what you need please contact us. We may have the item in stock or be able to get it from one of our many international suppliers on special order.

What payment methods do you accept?

Payment on our website can be made via PayPal or with a valid credit or debit card. American Express is not excepted.

Where do you ship to?

We ship internationally. If you cannot find your country listed at the checkout please contact us for shipping costs and delivery times.

How long will it take for my order to arrive?

We aim to get your order to you as soon as possible. All orders placed before 2pm will be dispatched the same day.

The delivery time for standard orders will be determined by the service selected at the checkout. Both Royal Mail First Class and Royal Mail First Class Signed For have a delivery aim of 1 day whereas Royal Mail Second Class and Royal Mail Second Class Signed For have a delivery aim of 3 days. If placed after 2pm on a Thursday or anytime on a Friday, Special Delivery 9am and Special Delivery Next Day orders will be delivered on Monday unless the Saturday option is selected. Courier services within the UK operate a one or two day service depending on location (for example offshore and highland shipments often take two days).

UK orders over £100 are shipped for free. In these instances we will use the shipping method we deem best. This will always be a one or two day signed for service.

EU orders over £250 are shipped for free with the exemptions of Cyprus and Malta. International orders will always be shipped using a tracked and signed for service for your protection. Delivery time will vary between 2 and 14 working days depending on the destination and service selected. Please note that international orders may be subject to customs charges and shipping delays which are beyond our control.

If you need parts in a hurry and the 2pm order deadline has passed we suggest you contact us via telephone on 0151 691 0006 as we may still be able to dispatch that day.

We use leading carriers including DPD Local and Royal Mail to ship your orders and although we are confident that they will deliver promptly we cannot be held responsible for any delays in their scheduled deliveries.

We ship Monday to Friday. All orders received over the weekend will be processed on the following Monday, with the exception of Bank Holidays were they will be processed on the Tuesday.

Can I track my order?

If you selected a shipping service with tracking at the checkout, such as Royal Mail Signed For, Royal Mail International Tracked & Signed or Courier, your tracking reference number will be shown on your order shipped email. All orders that qualify for free delivery will be shipped using a tracked service.

What are your operating hours?

We are open Monday to Friday from 9:30am to 5:30pm excluding Bank Holidays. We are also open on Saturdays, usually between 10am and 2pm but hours may vary so please contact us prior to visiting.

What do I do if I want to return an item?

We want you to be happy with your purchase. If you are not, your consumer rights under the Distance Selling Regulations entitle you to request a refund or exchange within 7 working days of receipt. If you opt for a refund it must be made to the card that was used to purchase the item and will include the outbound delivery charge but not the return cost, unless the item is faulty.

Returns must be shipped to the address below along with the sales invoice or delivery note. We suggest that returns are sent using a signed for service for your protection. Please state whether you would like a refund or an exchange and include contact details.

Unwanted items, unless faulty, should be returned in a re-saleable condition. We expect this to mean you've kept the original packaging and labels, and that the item is undamaged and unused.

Returns Department
N&C Jet Ski Ltd
The Workshop
Virginia Road
New Brighton
Wallasey
CH45 2LH

If you have a query regarding a return please feel free to contact us on 0151 691 0006 or email lou@ncjetski.co.uk