Frequently Asked Questions


What is VAT?

Value Added Tax. The rate of VAT is set by the UK Government and is currently 20%, therefore all goods purchased from us by UK customers will automatically include this.

Do I have to pay VAT?

Customer buying from within the UK will be charged prices inclusive of VAT.

International customers and customers buying from the Channel Islands are exempt from paying UK VAT. In these cases the sales total will be automatically adjusted at the checkout after the delivery address has been entered.

What should I do if I have searched your website but been unable to find the product I am looking for?

Our website is continually expanding. We are adding and updating products regularly so if you can't find what you need please contact us. We may have the item in stock or be able to get it from one of our many international suppliers on special order.

What payment methods and currency do you accept?

Payment on our website can be made via PayPal or with a valid credit or debit card. American Express is not excepted. All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

Our prices are shown in both GBP and EUR but you can pay in any currency. Your bank or PayPal will automatically deduct the amount equal to your order total. We have a built in Euro currency converter on the website, but this is a guide only. For the exact rates you will need to check with your preferred payment method as these change.

Where do you ship to?

Usually we would ship internationally, however:

TEMPORARLY SUSPENSION OF EUROPEAN SHIPPING SERVICES:
Shipping into Europe has been increasingly problematic since the UK left the EU in January. Revised EU VAT and customs regulations came into force on the 1st July which have made this even more difficult. Therefore we have chosen to temporarily suspend shipping into Europe until we can be assured that your orders will arrive without issue.

For shipping to other international destinations please email us for the most up to date service information.

How long will it take for my order to arrive?

We aim to get your order to you as soon as possible. All orders placed before 2pm will be dispatched the same day.

The delivery time for standard orders will be determined by the service selected at the checkout. Royal Mail 24 has a delivery aim of 1 day whereas Royal Mail 48 has a delivery aim of 2 days. If placed after 2pm on a Thursday or anytime on a Friday, Special Delivery Next Day orders will be delivered on Monday unless the Saturday option is selected. Courier services within the UK operate a one or two day service depending on location (for example offshore and highland shipments often take two days).

UK orders over £100 are shipped for free. In these instances we will use the shipping method we deem best. This will always be a one or two day trackable service.

TEMPORARLY SUSPENSION OF EUROPEAN SHIPPING SERVICES:
Shipping into Europe has been increasingly problematic since the UK left the EU in January. Revised EU VAT and customs regulations came into force on the 1st July which have made this even more difficult. Therefore we have chosen to temporarily suspend shipping into Europe until we can be assured that your orders will arrive without issue.

For shipping to other international destinations please email us for the most up to date service information.

If you need parts in a hurry and the 2pm order deadline has passed we suggest you contact us by telephone as we may still be able to dispatch that day.

We use leading carriers including DPD and Royal Mail to ship your orders and although we are confident that they will deliver promptly we cannot be held responsible for delays in their scheduled deliveries.
We ship Monday to Friday. All orders received over the weekend will be processed on the following Monday, with the exception of Bank Holidays were they will be processed on the Tuesday.

Can I track my order?

Yes. Royal Mail 24, Royal Mail 48 and DPD are all trackable services. Please check your order dispatch email for tracking details.

What are your operating hours?

Our current hours of operation are Monday to Friday 10:00am to 5:00pm excluding Bank Holidays.

What do I do if I want to return an item?

We want you to be happy with your purchase. If you are not, your consumer rights under the Distance Selling Regulations entitle you to request a refund or exchange within 7 working days of receipt. If you opt for a refund it must be made to the card that was used to purchase the item and will include the outbound delivery charge but not the return cost, unless the item is faulty.

Please note that special order items are not eligible for refund or exchange unless faulty.

Returns must be shipped to the address below along with the sales invoice or delivery note. We suggest that returns are sent using a signed for service for your protection. Please state whether you would like a refund or an exchange and include contact details.

Unwanted items, unless faulty, should be returned in a re-saleable condition. We expect this to mean you've kept the original packaging and labels, and that the item is undamaged and unused.

Returns Department
N&C Jet Ski Ltd
The Workshop
Virginia Road
New Brighton
Wallasey
CH45 2LH

If you have a query regarding a return please feel free to contact us on 0151 691 0006 or email lou@ncjetski.co.uk