Shipping & Returns
Shipping services and prices are dependent on the weight of your order and your location. Options will be shown at the checkout once your delivery address has been entered. If you wish to change the delivery method after you have placed your order please contact us via telephone no later than 2pm the same day.
We aim to get your order to you as soon as possible. All orders placed before 2pm will be dispatched the same day. If placed after 2pm on a Thursday or anytime on a Friday, Special Delivery Next Day orders will be delivered on Monday unless the Saturday option is selected.
If your order is shipped using a trackable service your reference number will be shown on your order shipped email.
UK orders over £100 are shipped for free. In these instances we will use the shipping method we deem best. This will always be a one or two day trackable service.
TEMPORARLY SUSPENSION OF EUROPEAN SHIPPING SERVICES:
Shipping into Europe has been increasingly problematic since the UK left the EU in January. Revised EU VAT and customs regulations came into force on the 1st July which have made this even more difficult. Therefore we have chosen to temporarily suspend shipping into Europe until we can be assured that your orders will arrive without issue.
For shipping to other international destinations please email us for the most up to date service information.
Some oversize and restricted items cannot be shipped to all destinations with our usual carriers, however if you contact us by email stating the item you are interested in and your delivery address we would be happy to look into alternative delivery options.
We use leading carriers including DPD and Royal Mail to ship your orders and although we are confident that they will deliver promptly we cannot be held responsible for delays in their scheduled deliveries.
We ship Monday to Friday. All orders received over the weekend will be processed on the following Monday, with the exception of Bank Holidays were they will be processed on the Tuesday.
NOTE: Gift vouchers are sent via email. If you wish for us to send the voucher directly to the recipient please reply to your order confirmation stating their name and email address.
You must inform the us within 48 hours of receipt of goods of any discrepancy or damage. We will not be liable for rectifying any such discrepancy or damage if notification is made more than 48 hours after delivery.
We want you to be happy with your purchase. If you are not, your consumer rights under the Distance Selling Regulations entitle you to request a refund or exchange within 7 working days of receipt. If you opt for a refund it must be made to the card that was used to purchase the item and will include the outbound delivery charge but not the return cost, unless the item is faulty.
Please note that special order items are not eligible for refund or exchange unless faulty.
Returns must be shipped to the address below along with the sales invoice or delivery note. We suggest that returns are sent using a signed for service for your protection. Please state whether you would like a refund or an exchange and include contact details.
Unwanted items, unless faulty, should be returned in a re-saleable condition. We expect this to mean you've kept the original packaging and labels, and that the item is undamaged and unused.
N&C Jet Ski Ltd
If you have a query regarding a return please feel free to contact us.