Current Vacancies
RETAIL OPERATIONS ASSISTANT
We have a new vacancy for the right person to join our busy organisation.
This individual will be responsible for providing exceptional customer service and retail assistance online, by phone and by email.
This role offers great growth potential, with the opportunity to become a vital part of our small but successful team.
KEY FACTS:
Location: New Brighton, Wirral
Duration: Permanent
Hours per week: 37.5 (Mon - Fri)
Starting Salary: Dependent On Experience
KEY RESPONSIBILITIES:
Customer Service:
Point of contact for online and mail order customers, answering phone and email enquiries.
Product Knowledge:
Develop a knowledge of watercraft parts and accessories to inform your customer service.
Online & Mail Orders:
Process and fulfil online and phone orders, including picking, packing and labelling for dispatch.
Stock Control:
Unpack and process daily deliveries, keep storage areas organised and easy to navigate.
General:
Fulfil any other duties as required.
WHAT WE ARE LOOKING FOR:
- Excellent attendance, reliability and punctuality.
- A strong work ethic with the ability to work independently and as part of a small team.
- A clear understanding of delivering good customer service.
- A positive and flexible approach, ready and willing to turn your hand to anything to get the job done.
- Good communication skills. Friendly, approachable and professional when dealing with customers over the phone and by email.
- Excellent time management and organisational skills, able to multitask and prioritise tasks effectively.
- Great attention to detail.
- Experience of stock control software and online sales systems such as eBay and Shopify are an advantage but not essential.
- Experience of using Instagram and Facebook for marketing purposes are an advantage but not essential.
OTHER DETAILS:
Working hours: 9:30am to 5:00pmWorking days: Monday to Friday
Holidays: 20 Day Plus Bank Holidays
Pension scheme: Auto Enrolment
Dress: Casual
Good location: Convenient for bus or train, parking available.
To apply please send your CV and cover letter to lou@ncjetski.co.uk
