Frequently Asked Questions

What is VAT?

Value Added Tax. The rate of VAT is set by the UK Government and is currently 20%.

All prices on our website are inclusive of VAT, with the exception of children's riding gear which is exempt.

Do I have to pay VAT?

Customer buying from within the UK will be charged prices inclusive of VAT.

Customers buying from the Channel Islands are exempt from paying UK VAT. In these cases the sales total will be automatically adjusted at the checkout after the delivery address has been entered.

What should I do if I have searched your website but been unable to find the product I am looking for?

Our website is continually expanding. We are adding and updating products regularly so if you can't find what you need please get in touch using the Contact Us page. We may have the item in stock or be able to get it from one of our many international suppliers on special order.

What payment methods and currency do you accept?

Payment on our website can be made with a valid credit or debit card, Apple Pay, Google Pay or PayPal. Please note we do not accept American Express.

All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

Where do you ship to?

We can ship internationally.

While we cannot currently ship outside of the UK via our website, if you get in touch using the Contact Us page we can let you know up-to-date shipping costs and delivery times to your required destination.

How long will it take for my order to arrive?

We aim to get your order to you as soon as possible. All orders placed before 2pm will be dispatched the same day.

The delivery time for standard orders will be determined by the service selected at the checkout. Royal Mail Tracked 24 has a delivery aim of 1 working day whereas Royal Mail Tracked 48 has a delivery aim of 2 working days. If placed after 2pm on a Thursday or anytime on a Friday, DPD Next Working Day orders will be delivered on Monday unless the Saturday or Sunday option is selected. Offshore DPD services take 2 working days (to Northern Ireland, Channel Islands, Scottish Highlands & Islands etc).

Orders over £100 are shipped for free. In these instances we will use the shipping method we deem best. This will always be a one or two day trackable service.

If you need parts in a hurry and the 2pm order deadline has passed we suggest you contact us by telephone as we may still be able to dispatch that day.

If your order contains pre-order items or if you are ordering more of an item than we have in stock, your order will be shipped when all items are available.

If your order contains in stock items that you would like to receive more quickly we recommend making two separate orders - one for the available parts/quantities and one for your pre-order items.

We use leading carriers including DPD and Royal Mail to ship your orders and although we are confident that they will deliver promptly we cannot be held responsible for delays in their scheduled deliveries.

We ship Monday to Friday. All orders received over the weekend will be processed on the following Monday, with the exception of Bank Holidays were they will be processed on the Tuesday.

Can I track my order?

Yes. Royal Mail Tracked 24, Royal Mail Tracked 48 and DPD are all trackable services. Please check your order dispatch email for tracking details.

If you have provided a contact email and/or mobile number delivery information will be sent to you directly from our carriers.

What are your operating hours?

Our current hours of operation are 10:00am to 5:00pm, Monday to Friday (excluding Bank Holidays).

What do I do if I want to return an item?

We want you to be happy with your purchase. If you are not, your consumer rights under the Distance Selling Regulations entitle you to request a refund or exchange within 7 working days of receipt. If you opt for a refund it must be made to the card that was used to purchase the item and will include the outbound delivery charge but not the return cost, unless the item is faulty.

Please note that special order items are not eligible for refund or exchange unless faulty.

Returns must be shipped to the address below along with the sales invoice or delivery note. We suggest that returns are sent using a signed for service for your protection. Please state whether you would like a refund or an exchange and include contact details.

Unwanted items, unless faulty, should be returned in a re-saleable condition. We expect this to mean you've kept the original packaging, and that the item is undamaged and unused.

Returns Department
N&C Jet Ski Ltd
The Workshop
Virginia Road
New Brighton
CH45 2LH

If you have a query regarding a return please feel free to get in touch using the Contact Us page.

Do you offer click & collect?

We do offer a click and collect service via our website. Order are only available for collection from our premises in New Brighton, Wirral.