Shipping & Returns
Shipping services and prices are dependent on the weight of your order and your location. Options will be shown at the checkout once your delivery address has been entered. If you wish to change the delivery method after you have placed your order please contact us via telephone no later than 2pm the same day.
We aim to get your order to you as soon as possible. All orders placed before 2pm will be dispatched the same day.
The delivery time for standard orders will be determined by the service selected at the checkout. Royal Mail Tracked 24 has a delivery aim of 1 working day whereas Royal Mail Tracked 48 has a delivery aim of 2 working days. If placed after 2pm on a Thursday or anytime on a Friday, DPD Next Working Day orders will be delivered on Monday unless the Saturday or Sunday option is selected. Offshore DPD services take 2 working days (to Northern Ireland, Channel Islands, Scottish Highlands & Islands etc).
Orders over £100 are shipped for free. In these instances we will use the shipping method we deem best. This will always be a one or two day trackable service.
If you need parts in a hurry and the 2pm order deadline has passed we suggest you contact us by telephone as we may still be able to dispatch that day.
If your order contains pre-order items or if you are ordering more of an item than we have in stock, your order will be shipped when all items are available. If your order contains in stock items that you would like to receive more quickly we recommend making two separate orders - one for the available parts/quantities and one for your pre-order items.
We use leading carriers including DPD and Royal Mail to ship your orders and although we are confident that they will deliver promptly we cannot be held responsible for delays in their scheduled deliveries.
We ship Monday to Friday. All orders received over the weekend will be processed on the following Monday, with the exception of Bank Holidays were they will be processed on the Tuesday.
Gift vouchers are sent via email.
If you wish to place an order for delivery outside the UK please get in touch using the Contact Us page.
You must inform the us within 48 hours of receipt of goods of any discrepancy or damage. We will not be liable for rectifying any such discrepancy or damage if notification is made more than 48 hours after delivery.
We want you to be happy with your purchase. If you are not, your consumer rights under the Distance Selling Regulations entitle you to request a refund or exchange within 7 working days of receipt. If you opt for a refund it must be made to the card that was used to purchase the item and will include the outbound delivery charge but not the return cost, unless the item is faulty.
Please note that special order items are not eligible for refund or exchange unless faulty.
Returns must be shipped to the address below along with the sales invoice or delivery note. We suggest that returns are sent using a signed for service for your protection. Please state whether you would like a refund or an exchange and include contact details.
Unwanted items, unless faulty, should be returned in a re-saleable condition. We expect this to mean you've kept the original packaging, and that the item is undamaged and unused.
N&C Jet Ski Ltd
If you have a query regarding a return please feel free to get in touch using the Contact Us page.